Privacy Policy

Effective Date: September 5, 2025

Your privacy matters to Synwave. This policy explains how we collect, use, and protect customer information related to EdgeKit™ sales, support, and services.

1. Information We Collect

  • Personal Information: Name, email, phone, shipping address, billing details.

  • Device Data: Router serial numbers, configuration logs (when provided voluntarily for support).

  • Service Data: Information shared with Synwave for warranty claims, troubleshooting, or training.

2. How We Use Data

  • Process orders, deliver products, and provide support.

  • Communicate product updates, training, or warranty notices.

  • Improve EdgeKit™ products and services.

3. Data Sharing

We do not sell your data. We may share limited info with:

  • Shipping carriers (fulfillment).

  • Payment processors (billing).

  • Component manufacturers (warranty claims).

4. Data Retention

  • Customer and warranty data is retained while your device is supported.

  • You may request deletion of personal data at any time.

5. Security

Industry-standard security controls are used to protect customer information.

6. Contact

Questions related to the privacy policy can be sent to support@synwave.io

Synwave GDPR Compliance Policy

Effective Date: September 5, 2025

This GDPR Compliance Policy applies to customers located in the European Economic Area (EEA).

1. Data Controller

Synwave is the Data Controller for personal data collected through EdgeKit™ sales, support, and communications.

2. Legal Basis for Processing

We collect and process personal data under the following lawful bases:

  • Contract: To fulfill product purchases and warranties.

  • Consent: For newsletters, marketing, and communications.

  • Legitimate Interest: To improve EdgeKit™ products and services.

3. Your GDPR Rights

You have the right to:

  • Access: Request a copy of your personal data.

  • Rectification: Correct inaccurate information.

  • Erasure: Request deletion of your personal data.

  • Restriction: Limit how we process your data.

  • Portability: Transfer your data to another provider.

  • Objection: Opt out of direct marketing.

To exercise your rights, contact us at support@synwave.io.

4. Data Transfers

If your data is processed outside the EEA, we ensure safeguards such as Standard Contractual Clauses (SCCs) to protect your information.

5. Data Retention

Personal data is retained only as long as necessary to meet business and legal obligations. When no longer needed, data is securely deleted.

6. Complaints

You also have the right to lodge a complaint with your local Data Protection Authority (DPA) if you believe your data has been mishandled.

7. Contact

For GDPR-specific inquiries: support@synwave.io